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Frequently Asked Questions

About the Product

Each pair of insoles is $99. This includes doorstep delivery and a 365 Day Money-Back Guarantee.

WALK insoles were designed to fit into your existing sports shoes while providing you with complete heel relief.

Depending on your style of shoe, it is common for shoe sizes to vary. Therefore, order your WALK insoles based on the size of your sneakers.

If you reserve your insoles and they are in fact too large or too small, not a problem! Let us know and they can be exchanged for a new pair at no extra charge.

Heel relief should feel rather instant. Because this is a unique design, to feel the full powerful healing effect and relief, we recommend daily use of wearing WALK's insoles for one week and continued use.

The purpose of our Heel Relief insoles is to support your heel area. If you have additional foot problems, try our WALK insoles and see if they work for you.

If for any reason you don't feel the relief you were hoping for, send them back as a free return and get your money back.

Product Patent

WALK's multilayer design is patented because of its unique solution for those with heel pain.

The patented design gives your heels the space and time to heal by giving it the support to float in the air, unprovoked by pressure.

WALK designs for longlasting heel relief for those with plantar fasciitis, heel spurs, and heel pain. The existing insoles on the market provide cushion for your heel but don't alleviate your pain with instant relief. With WALK, your heel remains unprovoked in the air, with no added weight or pressure on your foot ligaments.

Shipping

After completing your purchase, you will receive a confirmation email of your order. Once your order has been processed, you will recieve a follow-up confirmation email with your order delivery information. Use this to track the status of your order delivery.

Within the US and Canada, shipping takes __-__ business days.

Yes, we ship all over the world. If you live outside of the US or Canada, please contact us at support@walk-innovations.com with your details and we will get back to you.

Product Warranty

We are confident in WALK and what WALK can do for you. This is why we give a 365 Day Money-Back Guarantee for our insoles.

Return Policy

With WALK, you have a 365 Day Money-Back Guarantee. We offer free returns for those unsatisfied with the product. Within the first year, contact us at support@walk-innovations.com.